In 2010, many of our businesses continue to operate as if it were 1980. I’m sure if you took a dispassionate and clear-eyed look at your company and the actual behavior of its customers, you would realize opportunities that have been obscured by legacy thinking.
I was reading this article about the business use of the new iPad and thought this last line by Peter Merholtz was particularly significant for how we continue to have blinders on with our existing business models.  Is this you or your company?